Vice President - Student Services

The Vice President of Student Services is to support the College President in administering and directing College affairs. He/she serves as the visionary officer for the student services department and ensures quality, innovative, and student-centered services from recruiting, retaining, and placement of graduates. This role administers the TBR policies and procedures that apply to the area; directs the planning, development, and implementation of all aspects of quality student services to meet the community's present and future needs. The position will comply with TBR and accreditation standards as well as federal guidelines. This position also works closely with the Vice President of Instruction and Institutional Effectiveness and other leadership team members to ensure TCAT Knoxville serves our campus and community needs.

Required Qualifications

Education: Bachelor’s degree required. Proven experience in technical education, a plus.
Experience: Five years of full-time employment in higher education in a college setting where the candidate has experience planning and implementing successful campus student services responsibilities.
o Must have at least five (5) years of successful supervisory experience in an educational setting, preferred in the student services area. Understand, implement, and evaluate campus, state, federal policies, and laws—experience with a student information system and accreditation requirements of the student services area.

Preferred Qualifications

Education: Master's Degree preferred


Support the College President in the continuous review, revision, implementation, and monitoring of operational goals and objectives, while developing and making recommendations to the College President. Participate in professional development activities and statewide workshops on an annual basis. Serve on the President’s Leadership Team. Provide leadership and vision in planning, budgeting, staffing, and policy development. Provide leadership for the training and motivation of assigned student services staff to make full use of individual capabilities and meet college growth and demands. Responsible for all departmental activities, including required student surveys. Compliance/training for students and departmental employees. Accreditation Standards and IPEDS. Other duties as assigned related to Academic compliance. Coordinate with VP of Instruction and Institutional Effectiveness in planning and implementing Student Activities, Student Organizations, Student Recognition, and Campus Student Success Committee. Serve on the Scholarship Committee. Plan, develop, and evaluate a campus recruiting/placement plan. This includes recruiting, orientations, career counseling, campus tours, exit interviews, and graduate placement. Maintain accurate student records for each student. Increasing Dual Enrollment opportunities for all TCAT Knoxville Campuses. Responsible for the campus student handbook, campus publications, and working with our campus marketing for social media, website, and all public relations promotions. Prepare the department budget each year and contain costs within budget allocations. Prepare the annual report to the General Advisory Board, Legislative events, and other information as requested by the Board or TCAT Knoxville Administration. Responsible for success coaches/counselors, student recognition, student grievances, dual enrollment, campus services for students (food pantry, clothing closets), attendance counseling, career days, recruiting events, student records, student grievances, and student awards. Counsel students as necessary and maintain appropriate program and student records. Schedule Federal Work Study selection and supervising students; WIOA/VA; Accessibility Additional responsibilities as assigned. Will require travel to off-site campus locations on regular basis. Accepts responsibility for own work and that of the student services department and understands the impact of this work on the College. Properly safeguards student records. Must be a Team Player and active Collaborator. Leads Strategic Enrollment Management Workgroup - (Essential)


Ability to exercise sound judgment in evaluating situations and making decisions;
Ability to deal tactfully with the public and co-workers;
Ability to express ideas clearly, concisely, and convincingly; and plan and direct the work of others.
Administrative skills, technical writing, project management.
Ability to prioritize projects, manage multiple projects simultaneously and meet deadlines.
Proficient with MS Office Suite, including Word, Excel, PowerPoint, Publisher, Access, student information systems such as Banner, Slate, etc.
Good analytical and exceptional communication skills (written, verbal, and presentation skills), combined with an orientation for details and creativity.
Ability to concentrate/focus for long periods.

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