Student Job Opportunity

Job Title: Scheduling Specialist
Department: Patient Access Center
Reports To: PAC Manager
FLSA Status: Non -Exempt
Grade/DOL Code: 7
Prepared By: Human Resources
Prepared Date: June 2018
Revised Date:
Approved By: Human Resources
Approved Date: June 2018
JOB SUMMARY:

This position in the PAC is responsible for coordinating all aspects of the patient
appointment, including authorizations and insurance verification. This position relies on instructions and preestablished
guidelines to perform the functions of the job and works under immediate supervision. Customer
service skills, computer skills and proper phone etiquette are essential for the position.
ESSENTIAL FUNCTIONS:

(Essential functions are the functions that must be done with or without a reasonable accommodation.)

• Answer telephone in a timely and courteous manner
• Take and record patient information per computerized scheduling system training
• Enter new, confirm or update patient demographic information and insurance information in the scheduling system to ensure information is accurate and complete at all times
• Verify insurance eligibility; if assistance is needed, contact the PAC Insurance Coordinator
• Consult with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed
• Schedule appointments with physicians and mid-levels using reason for visit/appointment type as indicated in scheduling system
• Inform patients about set appointments and provide them with information concerning physician’s office and any documents they may need to take with them to the appointment
• Optimize and increase efficiency of visit or procedure by recommending potential alternatives
• Notify appropriate personnel of any scheduling change due to patient cancellation in a timely fashion
• Communicate perceived problem issues to Scheduling PAC Lead, and Supervisor
• Exhibits willingness and responsiveness to supervisor’s request. Fulfills additional responsibilities within the
• expertise of the job scope
• Participates with other department members in generating and implementing ideas to enhance productivity
• Participates in on-going education activities to develop, maintain, and enhance professional expertise as monitored by supervision
• Consistently adheres to all policies/procedures of the PAC
• Adheres to HIPAA Compliance

Responsible for other duties as assigned.
JOB QUALIFICATIONS: (Required qualifications mean that the job cannot be performed without
qualification)

Education & Skills:
Required: High school diploma or GED
Preferred: A certificate or associate's degree in medical assisting or medical office administration is
preferred

Relevant Experience:
Required: Minimum of 1 year experience in a medical office setting is required and previous call center experience is preferred
PHYSICAL DEMANDS
Physical demands and aptitudes for this position are as defined by the Dictionary of Occupational Titles, (4th ed., 1992) and Classification of Jobs, (4th rev., 1992).

DOT JOB CODE:
Physical demands of this job are considered light work (exerting up to 20 pounds of force occasionally and or/up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects
Also requires the following:
N=NONE (0%) O=OCCASIONALLY (1-33%) F=FREQUENTLY (34-66%) C=CONSTANTLY (67-
100%)

• KNEELING FINGERING VISION NEAR ACUITY
• SITTING
• CROUCHING FEELING DEPTH PERCEPTION WALKING
• CRAWLING TALKING COLOR VISION STANDING
• SQUATTING TWISTING VISUAL FIELD PUSHING (0-300lbs)
• REACHING HEARING CARRYING (0-50lbs) or (50+lbs) LIFTING (0-50lbs) or (50+lbs.)
• HANDLING TASTING/SMELLING BENDING
• TWISTING
• CLIMBING BALANCING STOOPING BENDING
• VISUAL AND HEARING REQUIREMENTS
• Must be able to see with corrective eye wear.
• Must be able to hear clearly with assistance.

Other:

• May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Must be able to handle emergency or crisis situations.
• May be occasionally subject to irregular hours.
• May be required to wear protective equipment as necessary.
• It is important to note these physical demands may be in combination, static or dynamic in nature depending on the situation. These physical demands are noted for routine job functions but infrequently in critical or non-routine situations,
• may exceeds the parameters noted.

I, ___________________________________________________, verify that I have reviewed my job description and verify that I can perform the minimum requirements and essential functions of this job. This document is not a contract of employment and job duties and responsibilities may change and additional duties may be requested.