Student Job Opportunity

Job Classification: Key Account Representative
Department: 006 Customer Support
Work Location: 4505 Middlebrook Pike
Work Schedule: 40+ hours / week: M - F
About KUB: The Knoxville Utilities Board (KUB) is one of the largest public utilities in the country providing electric, gas, water and wastewater services to more than 457,000 customers in Knoxville and parts of seven surrounding counties. We exist to serve
our customers, improving their quality of life by providing utility services that are safe, reliable and affordable. And our mission is about more than just pipes and wires. It’s about being good stewards of our community’s resources: utility assets, customer dollars,
and the environment. We work to safeguard those resources and enhance their value for the people of the communities we serve and generations to come.
Work Description: Provides technical and analytical services to KUB’s largest industrial customers by serving as the primary point of contact for all issues relating to the customer’s utility needs. Possesses an understanding of the utility infrastructure, meter configurations, rates and pricing, billing, power quality and load factors related to industrial customers. Analyzes customer utility usage and suggests alternative rates when appropriate. Understands energy management principles including time of use rates, load curtailment strategies, and energy demand concepts. Serves as liaison between industrial customers and KUB’s engineering, operations and financial departments. Resolves customer issues, works within a team structure, and works cooperatively with others to resolve customer issues.
Minimum Qualifications
• Bachelor’s degree in engineering or accounting or related field from an accredited college or university
• Strong analytical, technical, and project management skills
• Excellent interpersonal, written and oral communication, customer relations, and team interaction skills
• Strong PC skills, including experience with Microsoft products, (i.e., Outlook, Word, Excel, Power Point)
• Valid driver’s license
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Physical Demands: Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Note: The physical demands described above are intended to relate the approximate physical demands of the classification.
Physical demands for a specific position within this classification may vary and / or exceed those demands described above.
Additional information regarding specific positions is available in Human Resources.
Preferred Qualifications
• Master’s degree in engineering, accounting or other related field from an accredited college or university
• Professional Engineer (PE) or Certified Public Accountant (CPA)
• Excellent customer interaction and relationship building skills
• Strong knowledge of utility industry
• Knowledge of electric and gas markets including management and rate structures
• Experience with statistical analysis and technical writing
• Experience in contract management within a utility environment, developing contracts and working directly with legal counsel
• Ability to prepare and review utility rate increase proposals
• Ability to develop customer rate increase impact studies
• Business Energy Professional certification through the Association of Energy Engineers (AEE)
• Energy related license or certification (i.e., CEM, BEP, CDSM)
Selection Process
(Subject to change)
Phase 1 Submit online application at www.kub.org
Phase 2 Experience, training, and education evaluation
Phase 3 Interview with department representatives
Phase 4 Written, performance, and behavioral exercises
Phase 5 Background investigation
Phase 6 Physical assessment and/or drug screen
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
NOTES
Only candidates submitting a completed KUB application and completing each component of the selection process will be considered for KUB positions. KUB does not accept unsolicited applications; completed applications are only considered for advertised vacancies. Please no third party inquiries. Due to the volume of applications and resumes we receive, only applicants
invited to interview will be contacted.
Applicants should apply on all positions of interest. KUB reserves the right to consider applications for additional vacancies in the same classification within 120 days of the original posting, after which time, applicants must reapply to be considered for any openings. It is the applicant’s responsibility to provide correct and updated contact information to KUB during the active period of
the application. If KUB is unable to contact the applicant because the information on the application is no longer correct, the application will be considered inactive and the applicant no longer eligible for employment.
KNOXVILLE UTILITIES BOARD IS AN EQUAL OPPORTUNITY EMPLOYER