Job Title
Junior Customer Support SpecialistOpen Dates
Job Type
Employer
Pay
Description
Apply on their website: https://hotjobs.applylogic.com/careers/53469-General/jobs/16398142-Junio...
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We have an immediate (on-site) Junior Customer Support Specialist position in Clinton, TN. If you join our team in this role, you will provide tier I and II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Required Knowledge and Experience:
High School Diploma.
- 0-2 years related experience.
- Ability to utilize automated information systems to analyze routine situations.
- Ability to review incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
- Ability to resolve problems or contacts more senior technical support as necessary.
- Provide support users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
- Conduct technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
- Maintain network diagrams and circuit records.
- Instruct users in the use of PCs and networks.
- Ability to perform basic PC, PBX, and network software programming.
- Interact with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
- Experience with O365.
Clearance:
Must be able to obtain favorable Entry on Duty (EOD) clearance which includes an extensive government background investigation into the following areas:
- Work history
- Known associates
- Criminal history
- Financial status
- Medical release
ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
- Employee Assistance Program
- 401K
- Medical/Dental/Vision Insurance
- Life/Short-Term Disability/Critical Illness/Accident Insurance
- 11 Federal Holidays